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Frequently Asked Questions

Pro Tip: If you’re looking for a specific measurement or weight capacity not listed below, our team is just a phone call away. We take pride in finding the “perfect fit” for every unique situation. Otherwise, on this page you will find information on rentals & bookings, purchases and financing, delivery & setup, product specs and more. Get the technical details on our wheelchairs, transport chairs, and hospital beds

Rental Questions

We have the following types of wheelchairs available for rent:

  1. Standard transport wheelchair
  2. Manual wheelchair (self propelled)
  3. Motorized (power) wheelchair, and
  4. Motorized Scooter
 

Some of these items are available in bariatric sizing with larger seats and sturdy construction. We also have paediatric options, more suited for children and pre-teen sized clients. We all carry other equipment like walkers, rollators, knee walkers, crutches, hospital beds, and lift chairs.

We’re happy to help you figure out which wheelchair is most suitable for your needs. As a rule:

  1. Use a transport chair when the wheelchair user can sit upright using their own strength, and just needs to be moved short distances
  2. Manual chairs are ideal for users that want to have the freedom to move themself, while still being able to be pushed/ assisted by others.

When renting with us, we will need:

– Your name

– Your address

– The height and weight of the person that will be using the equipment

– Your email address & phone number

– The location the equipment should be delivered to

Yes, we take a minimum security deposit of $75 for most items. The deposit is more on higher priced equipment. Power wheelchairs, mobility scooters, and other large items carry a minimum $150 security deposit. 

This security deposit is always refunded once the equipment is returned in satisfactory condition.

Yes. We follow a comprehensive sanitation regimen for each and every wheelchair we have available.

In addition, our wheelchairs are regularly inspected and mechanically maintained, to ensure that they remain sound and fit for hassle-free use!

After each rental, every piece of equipment is cleaned with a Health Canada certified cleaning agent. Our multipoint cleaning program follows a consistent process for cleaning each piece of equipment, ensuring predictable sanitation. High touch areas, as well as porous surfaces, are targeted for cleaning.

Yes, your rental wheelchair can be delivered to you anywhere within Toronto and the surrounding municipalities. This includes wheelchair and mobility rentals in Durham, York, and Peel region. If you aren’t sure, give us a call! We are a friendly bunch, and if we can’t help, we’ll point you to someone that can.

Yes you can; extensions are usually possible, subject to availability.

To request an extension, please contact us by phone or email. We will provide all the extension options and pricing for you.

You do not need a prescription to rent a wheelchair or any mobility equipment from us.

Generally, for rental of standard manual wheelchairs or scooters, a prescription is not required.

However, for some specialized equipment (e.g., complex power wheelchairs, tilt-in-space chairs) or for insurance/ADP funding purposes, a prescription or assessment might be needed.

In most cases, we can deliver next day. You can always pick up the same day from our location. Contact us early for information on same day delivery. A limited amount of same day delivery spots are available each day, first come, first served.

Pricing & Payment Questions

Our rentals follow these tiers:

  1. 5 days or less
  2. One week
  3. Two weeks
  4. Three Weeks
  5. One month

Any rental product we carry can be rented for these periods, or more. The longer you rent for, the better pricing you will get on a per day basis.

After the first month, extended rentals get a discounted monthly rate we well. The longer you rent, the more you will save.

You can find detailed pricing information here: https://wheelchairrental.ca/rental-equipment-prices/

If you are paying from home, for a delivery, you can pay by credit card (Mastercard, Visa, Amex), or with Visa Debit.

The same options are also available in store via our point of sale system.

Payments all take place through our website, and are facilitated by a Tier 1 payment processor (Stripe) for high level security. We never have access to your payment information, or credit card details.

No, currently we do not offer any insurance options on rentals.

If you no longer need the equipment, let us know. We will end the rental contract, round up the time used to the next rental period, and refund the difference. 

For example, on a month rental, if after 2.5 weeks you decide to return the equipment, we’ll round up to the next rental period (which is three weeks), and refund the final week.

That way, it is flexible and convenient for the unpredictable nature of life.

Equipment Questions

Our multi-point wheelchair servicing program ensures that all components of every chair are fully functional, before it is delivered to a client.

This includes an inspection of wheelchair brakes, tires, life systems, battery, controls, casters, and more. Rest assured that your wheelchair rental has been properly prepared for its time with you.

In addition to regular maintenance, all our equipment is subject to a pre-trip inspection. This final check ensures that you always receive the right equipment, in top working order.

Yes! We follow a comprehensive sanitation regimen before and after each rental. This includes complete protection against commonly transmitted respiratory illnesses. Safety is one of our highest concerns, and we never compromise it.

All our cleaning products are approved for use as surface disinfectants by Health Canada, while also being eco-friendly and health friendly.

We remain ready to respond to any issues with your rental. If there is an issue, our Service Team will be dispatched to either fix the issue, or provide a fully functional replacement. We guarantee replacement or 100% issue resolution when it comes to our rental equipment.

The average transport or manual wheelchair has a full width of between 19 – 24 inches, depending on the width of the seat. The are typically able to fit through most doors. The typical sedan trunk can easily accommodate a transport wheelchair or manual wheelchair. Our folding power wheelchairs can also fir inside a car trunk or backseat.

Our typical power wheelchair or mobility scooter has a run time of 10 – 14 kilometres on a single charge. This will depend on the weather (extreme temperatures can shorten battery life), frequency of use, your overall weight, as well as the surface the equipment is being used on (inclines consume more power than flat surfaces).

Yes we do. We offer accessories for comfort and safety, including:

  1. Elevating leg rests for injuries,
  2. Various cushions for comfort/pressure relief,
  3. Anti-tippers to ensure the wheelchair does not fall backwards,
  4. Oxygen tank holders,
  5. Cane holders,
  6. Umbrellas,
  7. Ponchos, and more

These are included at an additional charge. Ask your Mobility Rentals Representative for more information.,

Yes; our delivery drivers include a quick complimentary set up and provide usage instructions and demonstrations on how to properly use the equipment.

We typically recommend renting medical equipment in the location you are going to, instead of travelling with the equipment. Many airports or train stations can support you with mobility equipment while you travel, until you are able to pick up your equipment at your destination. 

Travelling can be hard on mobility equipment, that is why we recommend setting up a rental in your destination city or country, instead of travelling with the equipment. 

Nonetheless, we are happy to help you rent equipment for travelling, as long as you are mindful of the added risks.

Choosing the right wheelchair size is crucial for comfort, safety, and proper support. Our chairs are primarily sized by seat width and have specific weight capacities. To determine the best fit, we recommend:

  • For Transport Chairs:

    • 17-inch seat: Suitable for individuals generally up to 180 – 200 lbs. These are designed for attendant propulsion and lighter use.

    • 19 -inch seat: Accommodates individuals typically up to 200-260 lbs. This wider seat offers more comfort for larger users. At the same time, users of the heavier side may be more comfortable and also better supported in a manual chair than a transport wheelchair. 

  • For Manual Wheelchairs:

    • 16-inch seat: Generally for smaller adults, typically up to 200 lbs.

    • 18-inch seat: Our most common size, fitting average-sized adults, usually up to 225 lbs or so.

    • 20-inch seat: Designed for wider individuals, often accommodating up to 260 lbs.

  • For Power Chairs:

    • 16-inch seat: Our power chairs in this size typically support users up to 250 lbs approximately.

Important Considerations:

  • User’s Widest Point: Measure the widest part of the user’s hips or thighs while seated. Add about 1-2 inches to this measurement for comfort and to allow for clothing or a cushion.

  • Comfort and Fit: A chair that’s too narrow will be uncomfortable and can cause pressure points. A chair that’s too wide can make it difficult to maintain proper posture and propel the chair if applicable.

  • Overall Chair Weight Capacity: While seat width is a guide, each specific model has an overall maximum weight capacity. Our staff will confirm this for your chosen chair.

We always recommend speaking with our staff so we can help you choose the most appropriate and comfortable chair for your specific needs. 

As part of the booking process, we will verify the approximate height and weight of the wheelchair or mobility equipment user, to ensure that we provide the most appropriately sized equipment. Height and weight, (and also overall build), need to be considered, rather than just using the raw weight as a guide for choosing a size.

Pickup and Delivery Questions

Picking up or returning equipment: You can pick up your equipment at our store at 80 Nashdene Rd, Unit 75, in Scarborough, Ontario M1V 5E4. Click here for detailed information on how to access our location.

Delivery/ pickup to your door: We offer a valet style delivery and pickup service to locations within 30-  35 km of our store at 80 Nashdene Rd, Unit 75, in Scarborough, Ontario (M1V 5E4), for a flat rate of $49.99. This covers us dropping off and pickup up the equipment. This delivery range covers the following municipalities:

Toronto (Any postal code that starts with the letter “M”)

1. Scarborough

2. North York

3. Etobicoke

4. York

5. East York

6. Toronto / Downtown

Outside the City of Toronto (in the Greater Toronto Area):

Durham Region:

1. Ajax

2. Pickering

3. Whitby

4. Oshawa

York Region:

1. Markham

2. Richmond Hill

3. Vaughan

4. Whitchurch-Stouffville

Please ask us for information or special quotation on delivery outside these municipalities.

Please contact us to confirm that you will be visiting the location to drop off your rental equipment. 

An easy, convenient rental experience

We make getting access to important mobility equipment as seamless and straightforward as possible. Our staff are trained to quickly learn about your needs, recommend the best equipment, and help you get the mobility equipment rental you need. Here is a general summary of what to expect when you rent mobility equipment with us:

Book your equipment

Select a mobility rental here on our website. You will be able to customize your rental period, select your delivery and pickup dates, and complete payment, easily.

You can also contact us for help booking equipment over the phone. Our friendly Mobility Rental Representatives will be able to provide info and make recommendations on the best choices for you.

Use it while you need it

Get access to a clean, fresh scooter, wheelchair, knee scooter, etc. You can use it to increase your (or your loved ones) mobility and access, for as long as you need to.

Our equipment is well maintained mechanically, and treated to a comprehensive sanitation program. This ensures that it is fully functional, visually appealing, and most importantly, clean and pristine.

Return when you're done

Once your rental period is complete, we will take back the wheelchair/ mobility equipment. You can return directly to our location, for in store orders, or choose our convenient valet pickup from your door.

For short term use (approximately 3 months or less), rental is an ideal choice. You've saved both time and money by choosing our mobility device rental service 🙂

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Many wheelchairs users trust us

"Simple, safe, and professional"

Thank you for your prompt response to our last minute request. Very grateful! We will continue to use your srvices when we have family visiting. Much appreciated.
Kinsey McClellan
PICKERING, ON

"Thank you for everything!"

Our event went off well. We ended up using all the chairs, and were very pleased with the service. Thanks again for arrangingdelivery and pickup, very reasonable folks.
C. G. Fullerton
TOronto, on

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